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Implementation Meeting
We work with you to establish how we work your accounts.
Management Controls & Supervision
Our commitment is to the success and strength of your organization.
Client Audits
We encourage our clients to perform remote or on-site audits.
Implementation Plan
We incorporate what is important to you.
Evaluating Effectiveness
We develop a quality partnership between our organizations.
Collections
We create a customized, unique approach to collecting your receivables.
Contractual Requirements
Sales Representative
Legal Collections
While many collection agencies avoid going to court, we view it as part of our commitment.
Compliance Requirements
Client Service Department
Our client service team understands every aspect of our operation.
Quality-Control & Compliance Checkpoints
Client Cancellations & Recalls
Our Collection Philosophy
We approach each account as though it is 100% collectable.
The "Sales" Process
We determine your specific needs.
Be The Very Best
We strive to be the very best collection agency.
Disputes
We take disputes very seriously.
Happy Employees = Happy Clients
Our firm is an excellent place to work—just ask our employees.
Always Looking To Improve
We continually strive to raise the standard in every area of our profession.
Complaint Prevention & Resolution
We train our collectors to listen to what the consumers are saying.
Employee Reviews
Read reviews from our happy employees.
Mistakes
We take a proactive approach when a mistake occurs.
Understanding Our Clients' Needs
We develop a recovery program that specifically addresses your needs.
Client Reviews
Read reviews from our happy clients.
Proactive Client Service
Our entire company plays a role in client service.
Professionalism & Respect
We treat each individual with the respect and dignity they deserve.
Facilities
Our national headquarters is located in
West Valley City, Utah.
Data Security
We've implemented several measures to ensure the security of our clients' data.
Telephone Contacts
We teach our collectors to approach each consumer professionally.
Licenses & Professional Organizations
NAR is a member in good standing of many organizations.
Disaster-Recovery Plan
We recognize that there is a big difference between a backup plan and a recovery plan.
Predictive Dialing
We have customized our dialer process.
Client Web Access & Secure Email
Client Web Access is our online access for clients.
Quality Assurance & Superior Service
These are integral characteristics of our company.
Skip Tracing
The best skip tracer is a motivated collector.
Voice Recording Technology
We record all collection conversations.
Account Processing
NAR does not utilize any scoring on your accounts.
Legal Action
Our law firm works exclusively for us.
Collection Software Program
Our software package is called Debt$Net.
Collection Letters
Our system simplifies the letter-sending process.
Credit Bureau Reporting
The ability to report your accounts to the credit bureaus motivates many consumers to pay.
Skip-Tracing Projects
NAR can customize skip-tracing programs.
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Monthly Newsletters
November 2024 - Success Stories
September/October 2024 - Two is Better Than One
August 2024 - In Memory of Jeanne
June/July 2024 - Taking Ownership
May 2024 - Should You Settle?
April 2024 - Mindset
2023 Holiday Greeting Card
October 2023 - It's All in the Messaging
September 2023 - 30 Years
August 2023 - The Good, the Bad, and the Ugly When It Comes to Email
July 2023 - Time Management
June 2023 - Trouble
May 2023 - The Dynamics of a Collection Call
April 2023 - Why, Or: "That's Just the Way Things Are Done Around Here"
March 2023 - Why Won't They Pay? Real Reasons and Some Funny Stories
February 2023 - Autopilot: What Does It Mean for a Collector and How Do We Avoid It?
January 2023 How Long Will It Take to Collect My Accounts?
December 2022 - Performance Appraisals
2022 Holiday Greeting Card
November 2022 - What's the Big Deal???!!
October 2022 - Welcome to Electronic Data Exchange
September 2022 - Utah's Collection Fee Law
August 2022 - The Reasons Behind Our Collection Success
July 2022 - Legal Action: Expensive but Worth It
June 2022 - Netback Recovery
May 2022 - The Nicest Collection Agency in the Country
Consumer Compliment Call
April 2022 - A Trusting Environment, Part 2
March 2022 - The Benefits of a Trusting Environment, Part 1
February 2022 - Making Things Easier for You
January 2022 - Spotting Red Flags in Emails
2021 Holiday Greeting Card
December 2021 - Don't Wait
November 2021 - Best Practices for the Best Outcomes
October 2021 - People Say the Craziest Things
September 2021 - Three Tips for First Time Trainers & Managers, Part 2
August 2021 - Tree Tips for First Time Trainers & Managers, Part 1
July 2021 - Sunshine & Smiles
June 2021 - Your Supervisor or Manager Doesn't Know What's Happening Around the Office Unless YOU Tell Them
April 2021 - Customer Service
February 2021 - Go Paperless!
January 2021 - Why We Do Things the Way We Do
2020 Holiday Greeting Card
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