Proactive Client Service
Client service is far more than a clerical function at North American Recovery. Our entire company plays a role in client service. From the day a new employee starts, we train them on the specific parts of their job that have to do with client service. It is quite a revelation when a data entry agent learns how their job can affect client service. The way we train on client service gives our employees "ownership" of client service and allows them to help find ways of improving client service every day. In addition to the personalized training, we start every single day with a Client Service Meeting where we discuss our clients' needs and opportunities to improve our service. This results in a level of service for you and your staff that is unmatched in the collection industry.