Client Cancellations and Recalls - North American Recovery

- Implementation Meeting
  
  We work with you to establish how we work your accounts.
  
  Management Controls & Supervision
  
  Our commitment is to the success and strength of your organization.
  
  Client Audits
  
  We encourage our clients to perform remote or on-site audits.
  
  Implementation Plan
  
  We incorporate what is important to you.
  
  Evaluating Effectiveness
  
  We develop a quality partnership between our organizations.
  
  Collections
  
  We create a customized, unique approach to collecting your receivables.
  
  Contractual Requirements
  
  Sales Representative
  
  Legal Collections
  
  While many collection agencies avoid going to court, we view it as part of our commitment.
  
  Compliance Requirements
  
  Client Service Department
  
  Our client service team understands every aspect of our operation.
  
  Quality-Control & Compliance Checkpoints
  
  Client Cancellations & Recalls

- Our Collection Philosophy
  
  We approach each account as though it is 100% collectable.
  
  The "Sales" Process
  
  We determine your specific needs.
  
  Be The Very Best
  
  We strive to be the very best collection agency.
  
  Disputes
  
  We take disputes very seriously.
  
  Happy Employees = Happy Clients
  
  Our firm is an excellent place to work—just ask our employees.
  
  Always Looking To Improve
  
  We continually strive to raise the standard in every area of our profession.
  
  Complaint Prevention & Resolution
  
  We train our collectors to listen to what the consumers are saying.
  
  Employee Reviews
  
  Read reviews from our happy employees.
  
  Mistakes
  
  We take a proactive approach when a mistake occurs.
  
  Understanding Our Clients' Needs
  
  We develop a recovery program that specifically addresses your needs.
  
  Client Reviews
  
  Read reviews from our happy clients.
  
  Proactive Client Service
  
  Our entire company plays a role in client service.
  
  Professionalism & Respect
  
  We treat each individual with the respect and dignity they deserve.
- Facilities
  
  Our national headquarters is located in
  West Valley City, Utah.
  
  Data Security
  
  We've implemented several measures to ensure the security of our clients' data.
  
  Telephone Contacts
  
  We teach our collectors to approach each consumer professionally.
  
  Licenses & Professional Organizations
  
  NAR is a member in good standing of many organizations.
  
  Disaster-Recovery Plan
  
  We recognize that there is a big difference between a backup plan and a recovery plan.
  
  Predictive Dialing
  
  We have customized our dialer process.
  
  Client Web Access & Secure Email
  
  Client Web Access is our online access for clients.
  
  Quality Assurance & Superior Service
  
  These are integral characteristics of our company.
  
  Skip Tracing
  
  The best skip tracer is a motivated collector.
  
  Voice Recording Technology
  
  We record all collection conversations.
  
  Account Processing
  
  NAR does not utilize any scoring on your accounts.
  
  Legal Action
  
  Our law firm works exclusively for us.
  
  Collection Software Program
  
  Our software package is called Debt$Net.
  
  Collection Letters
  
  Our system simplifies the letter-sending process.
  
  Credit Bureau Reporting
  
  The ability to report your accounts to the credit bureaus motivates many consumers to pay.
  
  Skip-Tracing Projects
  
  NAR can customize skip-tracing programs.

Client Cancellations & Recalls