Legal Action
We made telephone calls, we sent letters, we skiptraced; we used our talents and abilities, and we finally found the consumer. Nevertheless, to our dismay, he refuses to pay. Now what do we do? It is our belief that the most effective collection agency is one that is willing to take legal action when warranted. In fact, our willingness to litiagate is another reason our recovery rate is more than double the national average!
However, it is not just that we are willing to litigate; it is more about how we do it. What do we mean by that? Well, just like with the way we do everything else, we set a very high standard, create detailed policies and procedures to ensure compliance, show proper respect for the consumer, and then execute on the process each day with determination and a real focus on excellence. It results in more collections for you, and we are able to do this without complaints because of the high level of respect we show to every consumer.