Most collection agencies brag about their great technology, their expertise in collecting a specific type of account, how long they’ve been in business, or how many collectors they employ. North American Recovery isn’t going to do that because we believe our company’s core strength is our people.
While we do have the latest technology—the most sophisticated phone system, a robust interactive and predictive dialer, the newest computers, and access to the latest and greatest skip-tracing data and techniques, and we constantly update our hardware and software to ensure that we stay on the cutting edge—it is our people that make the difference. We understand this. We hire the best people, support them with exceptional training and a great business model, then get out of the way and let them do their jobs. It’s as simple as that.
North American Recovery is small enough to care about each client as though they were our only client but big enough to provide everything a client needs from a collection agency.
Listed below are brief introductions of the management team at North American Recovery. We hope you enjoy them.
Dave is the President, CEO, Founder, and Sole Owner of North American Recovery. Dave started in the collection industry back in 1988. After spending five years learning the ropes as a front-line collector, he started his own agency in 1993, with a single client and a borrowed computer. Since then, his unique approach to every aspect of running a collection agency has allowed NAR to grow into a national collection agency with fifty-seven full-time employees and over 5,000 clients.
Dave was born and raised in Salt Lake City, Utah. He married his high school sweetheart, Shelley, and together they raised three children (Jorden, Chase, and Breeanne) in North Salt Lake. Dave is a motorsports enthusiast and has a passion for muscle cars, sports cars, and bullet bikes. He is a fitness fanatic too and enjoys a good workout. He also likes computers and technology, and LOVES his job. During the summer, Dave enjoys boating on Lake Powell. In the winter, he snowboards on the best snow on earth on the slopes in Utah. Most of all, he lives for spending time with his wife of twenty-five years and their three children, doing just about anything.
When talking about work, Dave says, "I love my job. The people I work with are smart, dedicated, and driven. We face challenges together, and continually come up with solutions that result in one of the most advanced collection models in the industry. It truly is a joy and I'm honored to be working alongside so many caring people each day!"
North American Recovery has three distinct divisions: Operations, Sales & Client Service, and Collections. Each department manager brings his or her unique and successful leadership style in directing the individual departments. Together they form a cohesive group, which keeps everyone on the same page and ensures a high level of professionalism throughout the entire company.
Each of our managers started in a non-management position. Then, through months—and sometimes years—of outstanding job performance and by displaying natural leadership abilities, all were promoted to their current positions. Each manager has proven to be an outstanding leader in his or her own right. We are proud that each member of our management team has the unique perspective of having started in the trenches.
Jameson Murray, Operations Department Manager JamesonMurray@North-American-Recovery.com
Jameson joined the North American Recovery team in December 2008.He started in the Data Entry department and is now the Operations Department Trainer.
When not at work, Jameson enjoys camping, fishing, playing video games, and spending time with his wife and three kids.
When talking about work, Jameson says, "I have been with NAR for a little over 7 years, and I have to say that I love it here! I started here at NAR as a data entry agent and through hard work I was promoted to the Legal Action Department and was recently promoted to the Operations Department Manager! I can honestly say that I enjoy coming to work every day. There is a great culture of trust, respect and loyalty to each employee here at NAR. I cannot picture myself working anywhere else!"
Angela Addy, Data Entry Team Lead AngelaAddy@north-american-recovery.com
Angela started with the company in April of 2013. She quickly impressed us with her work ethic and tenacity about getting the job done. She has been one of our go-to employees and has steadily climbed the ranks to her current position.
When not at work, Angela enjoys watching basketball, going to movies and concerts, and exploring this beautiful state we call home. She also likes, “To cook for my amazing family since we love to watch sports and spend time together.”
Lisa joined North American Recovery in August of 2015 as a legal action coordinator. With her education as a paralegal this was a great fit for her. Lisa quickly impressed everyone with her attention to detail, great work ethic and a knack at understanding how to prioritize tasks. Lisa's always positive attitude and demeanar make her a joy to work with. Lisa is now the Trainer over the legal action department and also the National Attorney Network Coordinator.
When not at work Lisa enjoys spending time with her 4 kids and her wonderful husband. They enjoy going out to concerts and live events. She also loves being outside camping, hiking, and traveling.
When talking about work, Lisa says, “I absolutely love my job, love coming to work! I’m so blessed to get to work with so many amazing people. I am learning and growing every day at NAR. I take great pride to know that we are not the typical collection agency. We work hard to get exceptional results for our clients.”
Eric is Dave’s Personal Assistant and the Human Resources Coordinator that joined the North American Recovery team in December of 2017. He has quickly found his place within our company and has become the go-to guy for Upper Management.
When not at work you can find Eric spending time with his wife and daughter or at the gym improving his fitness level.
When talking about work, Eric says, “Being able to work so closely with Dave and other Department Managers is a great opportunity for me to learn and grow, not only in the business world but as a person as well. Human Resources is a profession that I am extremely passionate about and NAR allows me to gain in-depth experience within the field. NAR strives for perfection and to be a part of a culture that is full integrity, hard work, and loyalty is simply incredible.”
Justin Denney, Vice President, Collections JustinDenney@North-American-Recovery.com
Justin's employment with North American Recovery began as a Management Trainee in early 2010. He excelled in this position and eventually became our full-time Collection Trainer. Six months later, he merited a promotion to his current position of Collection Department Supervisor.
In 2009, Justin graduated from Weber State University with a degree in Business Management. In his spare time, Justin enjoys playing sports and spending quality time with his beautiful wife.
When talking about work, Justin says, "I’ve been at N.A.R. for 6 years now and have absolutely loved my time here! I realized when I first started working here that N.A.R. has core values and actually sticks to those values! We are determined to be the best at what we do. Those that are willing to apply their training, work hard and get after it are definitely rewarded! N.A.R. has a fantastic culture that treats people with respect, has trust in their employees and believes in the mission of the company. This culture has allowed me to enjoy coming to work EVERY single day!"
Alexander Boully, Collection Department Trainer AlexanderBoully@North-American-Recovery.com
Alex is a Collection Department Trainer that joined the North American Recovery team in August of 2017. He enjoys taking his personal life experience and applying it to training a better class of collectors.
When talking about work, Alex says, "When a new collector begins training, it's often their first time seeing this side of the collection industry. As a trainer, I can show these new collectors that even though there are legal agreements between the clients and the consumers, collections doesn't have to be a scary thing. Taking a moment to understand the consumers needs while helping them understand the clients expectations will almost always result in a happy consumer, and a happy client."
Jessica Gusta, Collection Department Assistant Trainer JessicaGusta@North-American-Recovery.com
Jessica originally joined our team in July of 2010 as a no-legal collector. She was promoted to a Legal Collector and then eventually joined our Management Trainee program. After 3 years, she left in September 2013 to work on personal goals. Then, in February 2017 she came back and became our Collections Department Trainer.
When not at work Jessica enjoys spending time with her family and her dog, Sadie, doing things outdoors like hiking and camping.
When talking about work, Jessica says, "I worked for NAR for 3 years and truly enjoyed coming to work every day and being a part of such an ambitious team! When I left to explore other goals I always missed the environment with this company. After working in a few different fields I knew that I would never find another position as rewarding as this one. I'm so grateful to be back working with North American Recovery and to now have the opportunity to help train and develop our collections team."
Jamie Dent, Collection Department Coach JamieDent@North-American-Recovery.com
Jamie has worked at North American Recovery since 2011. She started as a collector and was able to be promoted to the Collection Department Coach due to her hard work and dedication to excellence.
When not at work you can find Jamie spending time with her family and her three beautiful huskies.
When talking about work Jamie said, "I thought it would be difficult but I received the tools and knowledge I needed to be successful and now I love being able to provide those tools to new collectors that join the company. I enjoy sharing my best practices to help others learn what it takes to do a great job and also be successful. I love being part of a great company who cares about their clients and employees!"
Client Service & Sales
As a client you’ll get to know our Client Service Representatives personally. They handle the day-to-day needs for each client as though they were our only client. Our Sales Representatives work with potential clients to design custom solutions for their unique needs and work with them through the initial “boarding” process to ensure an easy, seamless integration.
Anthony joined the North American Recovery team in November 2010. He started out in our Collection Department where he continually honed his skills until he became one of the best collectors we’ve ever had.
When not at work, Anthony spends a lot of his spare time out on the soccer field as a player and as a head coach. He enjoys the outdoors, snowboarding, fishing and spending time with his family and friends.
When talking about work, Anthony says, "I worked as a first party medical biller and collector for many years before coming to North American Recovery. When the opportunity presented itself, I wasn't certain about switching over to the 3rd party side. Like many others I had only heard negative things about the collection industry. North American Recovery quickly turned that all around for me. From the first day I walked in to my 5th year with North American Recovery, I get to see firsthand the positive impact we have with our clients and their consumers! I work for a company who has truly set out to make a positive imprint on the collection industry. My work here is challenging, dynamic, interesting and rewarding. I love it!
Because of these values, I can confidently meet with clients knowing that I represent one of the best companies in the collection industry with the best team of professionals to back me up. In other words, we provide an excellent service to our clients because of the excellent people at North American Recovery."
Troy has been with the company in our Sales department since April of 2007.
Troy graduated from BYU with a bachelor's degree in Family Science and a minor in Psychology. During his free time, Troy enjoys playing sports and spending time outdoors camping and fishing with his wonderful wife and three children.
When talking about work, Troy says, "I began my employment at North American Recovery in 2007, and I couldn’t be more happy with the decision to join the TEAM!! If you are considering North American Recovery as your next place of employment, don’t hesitate. If you are willing to work hard, and follow the training that you will receive, you will be rewarded. We have a fun and challenging environment that promotes personal development as well as professional with opportunities for growth. The people, the benefits, and the job are very rewarding, I simply LOVE working here!!
Catherine started in our Data Entry Department in August of 2008. She's held nearly every position in our Operations Department over the years. Catherine moved into a Senior Client Service roll in late 2017. Catherine's extensive experience and expertise have been a great addition to our Client Service team.
Outside of work Catherine enjoys reading, traveling and spending time with family and friends.
When talking about work Catherine says, "I have been with NAR for almost 10 years and it’s been a fun ride. I have come to learn a lot about how the debt collections industry works with the different departments I’ve been a part of. Working here has been great experience and I am proud to be here."
Nathan joined the company in May of 2017 as our outside public relations representative and has quickly become a valuable part of our Client Service Team.
Nathan absolutely loves the work he performs here. He has the privilege of meeting face to face with our clients, and loves to hear how satisfied they are with North American Recovery.
Nathan graduated from the University of Utah with a degree in Strategic Communication. He is excited to be in a profession that is directly related to his major. Nathan spends all of his free time watching Netflix with his wife, and loves the Utah Jazz when they are good.
When talking about work, Nathan says. “I am so excited at the amazing opportunity I have here at NAR. I am a part of a great team, and I feel valued by the company. I really love coming to work every day and meeting with our wonderful clients. I am excited for the future I have here at NAR!”
Sarah Kaye, Public Relations Representative SarahKaye@North-American-Recovery.com
Sarah is a Public Relations Representative that joined the North American Recovery team in July 2017. She has been an excellent addition to our growing Client Service team and has quickly become the go-to person for many clients.
She is originally from Boise, Idaho and is a recent graduate from the University of Utah with a degree in Strategic Communications.
When Sarah is not at work you can find her surrounded by her friends and family.
When talking about work, Sarah says, "Public Relations is the profession I always saw myself going into. As soon as I entered college, I found a passion in this field. NAR allows me to have daily interactions with clients as well as challenge me to continue improving the company. NAR prides itself in being the best in everything that we do, and I am thankful to be a contributor to our success."
The Rest of Our Team
In addition to the people listed above, we have a total of sixty dedicated, committed, professional full-time employees working hard every day to provide our clients with the best collection agency experience they’ve ever had. That is our goal. We diligently strive toward this goal and hope to get the chance to show you what we can do for you. Call our office at 801-364-0777, option 6, and ask for Troy. He will be happy to hear from you.
If you’re still not convinced, take a look at our Client Reviews page. See what some of our clients have said about us over the years. You’ll be glad you did. Click here.