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Implementation MeetingWe work with you to establish how we work your accounts.
Management Controls & SupervisionOur commitment is to the success and strength of your organization.
Client AuditsWe encourage our clients to perform remote or on-site audits.
Implementation PlanWe incorporate what is important to you.
Evaluating EffectivenessWe develop a quality partnership between our organizations.
CollectionsWe create a customized, unique approach to collecting your receivables.
Contractual Requirements
Sales Representative
Legal CollectionsWhile many collection agencies avoid going to court, we view it as part of our commitment.
Compliance Requirements
Client Service DepartmentOur client service team understands every aspect of our operation.
Quality-Control & Compliance Checkpoints
Client Cancellations & Recalls
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Our Collection PhilosophyWe approach each account as though it is 100% collectable.
The "Sales" ProcessWe determine your specific needs.
Be The Very BestWe strive to be the very best collection agency.
DisputesWe take disputes very seriously.
Happy Employees = Happy ClientsOur firm is an excellent place to work—just ask our employees.
Always Looking To ImproveWe continually strive to raise the standard in every area of our profession.
Complaint Prevention & ResolutionWe train our collectors to listen to what the consumers are saying.
Employee ReviewsRead reviews from our happy employees.
MistakesWe take a proactive approach when a mistake occurs.
Understanding Our Clients' NeedsWe develop a recovery program that specifically addresses your needs.
Client ReviewsRead reviews from our happy clients.
Proactive Client ServiceOur entire company plays a role in client service.
Professionalism & RespectWe treat each individual with the respect and dignity they deserve.
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FacilitiesOur national headquarters is located in
West Valley City, Utah.
Data SecurityWe've implemented several measures to ensure the security of our clients' data.
Telephone ContactsWe teach our collectors to approach each consumer professionally.
Licenses & Professional OrganizationsNAR is a member in good standing of many organizations.
Disaster-Recovery PlanWe recognize that there is a big difference between a backup plan and a recovery plan.
Predictive DialingWe have customized our dialer process.
Client Web Access & Secure EmailClient Web Access is our online access for clients.
Quality Assurance & Superior ServiceThese are integral characteristics of our company.
Skip TracingThe best skip tracer is a motivated collector.
Voice Recording TechnologyWe record all collection conversations.
Account ProcessingNAR does not utilize any scoring on your accounts.
Legal ActionOur law firm works exclusively for us.
Collection Software ProgramOur software package is called Debt$Net.
Collection LettersOur system simplifies the letter-sending process.
Credit Bureau ReportingThe ability to report your accounts to the credit bureaus motivates many consumers to pay.
Skip-Tracing ProjectsNAR can customize skip-tracing programs.
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Compliance and Quality-Control Checkpoints
- Review all dunning and administrative notices
- Review all litigation preparation requirements and procedures
- Review all collection procedures and time frames
- Review performance goals
- Review all reports for content, frequencies, and formats
- Review payment procedures
- Confirm client-specific training program content
- Review quality assurance program interface