The letter below is an example of our “soft” Customer Care letter. But remember, it’s only a sample. While it works for most groups, we can customize a unique letter to suit the needs of your practice.
Our “soft” Customer Care letter:
N.A.R., Inc. for
Emergency Physicians Doctors
1600 West 2200 South #410
West Valley City, UT 84119
Toll Free: 1-800-364-6445
October 8, 2013
DAVID SAXTON 325901-228008
123 Main Street
Salt Lake City, UT 84111
Dear Mr. Saxton,
We hope this letter finds you well. We are writing today about an unpaid account with Emergency Physicians Doctors in the amount of $950.00 for a visit to the emergency room at Regional Hospital on: 03/23/2013.
We are reaching out to see if there is anything we can do to assist you in coordinating payment of this bill. We would like to help resolve any issues or answer any questions you may have. Our goal is to identify anything that may be causing confusion or frustration and do whatever is necessary to help you work through those issues.
Feel free to call our office or send an email if you would like help resolving your account. We are here to help, and look forward to hearing from you. Our number is 801-236-7589. You can talk with ANDREA KELLY regarding reference # 228008 when you call. You can also send an email to Contact@NAR-Email.com.
Your Account Information:
Emergency Physicians Doctor’s account number: 200865936 For: Jorden DOB 04-13-89
|Account #||Group Name||AMOUNT||Interest||Fees||Total|
|325901||Emergency Physicians Doctors||$950.00||0.00||0.00||$950.00|
You may use this coupon if you would like to make a payment. If you do send a payment, please detach this coupon and included it with your payment
DAVID SAXTON 633 Lofty Lane North Salt Lake, UT 84054 200865936 Amount Due: $950.00
Method of Payment: ______Check (enclosed) ______Money Order (enclosed) Amount Due: $950.00
Credit Card: ______VISA ______Master Card ______American Express ______Discover
Charge my credit card:$____________________
Credit Card Number:___________________________________________CVC Security Code:_____________
Expiration Date:_______/____________ Authorized Signature___________________________________________
**You can pay your bill on-line!** Log on to: www.PayNAR.com and enter your on-line payment code.
Your on-line payment code is: 65-325901-228008-8-950.00