We begin by taking the same file your billing company has been sending to your collection agency. We load those accounts into our Interim Billing Solution system and start making first-party CUSTOMER CARE calls—not collection calls.
We call with the goal of identifying those patients who want to pay but were confused, had a misunderstanding, or something else happened to delay payment. We work with these patients to resolve their issues and do whatever is necessary to ensure payment will be made. These are NOT collection calls. They are patient-care calls that identify and resolve items that prevent timely payment.
We call once a week—every week—until we’ve:
At the 90-day mark, we review each account. If a patient hasn't paid or set up a payment plan, she is sent to the collection agency. We’ve found ninety days to be the optimal amount of time to identify those patients who want to pay from those who don’t—those are the ones who won’t ever pay unless a collection agency gets involved.
It’s as simple as that.
A first-party customer care call, once a week for three months. When we talk to a patient, we give them the care, concern, and attention you would if you were on the phone with them.
If you want:
This is exactly the solution you’re looking for.
The first-party customer care call service provided by North American Recovery is the best thing to happen in the physician billing and collection industry in years.
Call us: 801-364-0777 x106